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LMS Assessment Troubleshooting

Symptoms​

Assessment creation or attempt submission is rejected, or the admin UI cannot perform learner attempt actions.

Scope​

Assessment definition UI and backend attempt lifecycle.

Cause​

Likely causes​

Missing course/title; missing assessment or attempt; already terminal attempt; numeric value normalized by domain rules; or learner attempt UI not implemented.

Safe diagnostic steps​

  1. Identify definition versus attempt operation.\n2. Record current attempt status category only.\n3. Confirm course/assessment/attempt existence through approved reads.\n4. Do not collect questions, answers, or results.

Resolution​

Safe resolution​

Correct supported definition inputs or use the valid attempt lifecycle through an approved client. Do not resubmit a terminal attempt or alter results directly.

Validation​

Confirm the definition or terminal status category and expected outcome-event staging without exposing assessment data.

Evidence to collect​

Collect only environment category, time window, capability/route, status or error category, sanitized correlation reference, lifecycle state category, and recent approved change context.

Escalation​

Lifecycle/scoring defects go to Training/product; absent attempt UI to frontend/product; sensitive-data concerns to security.

Source References​

  • microservices/src/training-service/Api/TrainingEndpoints.cs
  • microservices/src/training-service/Domain/TrainingEntities.cs
  • UI/salary-ui/apps/client-hrms-portal/src/pages/hr/TalentAdminPages.tsx

Summary​

This Draft page provides non-destructive, source-backed diagnosis and stops where recovery authority is not confirmed.

Audience​

LMS users, support, operations, engineering, QA, architecture, security, and implementation teams.

Overview​

Use supported reads and sanitized evidence. Never expose personal learning data, credentials, configuration values, infrastructure details, or operational commands.

See Also​

Keywords​

  • LMS troubleshooting
  • Safe diagnostics

Revision Information​

  • Status: Draft
  • Last reviewed: 2026-07-17
  • Review cycle: Quarterly