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Troubleshoot Leave Request Creation

Summary​

Safe triage for Leave requests that cannot be submitted or created.

Audience​

Employees or administrators affected by the scenario, first-line support, QA, service owners, and architects.

Symptoms​

Submit is blocked, the request fails, or a newly submitted request does not appear.

Scope​

ESS and legacy forms, request validation, application workflow, persistence, and refreshed listing.

Cause​

The cause must be confirmed from current state and source-backed evidence.

Likely causes​

  • Required employee/date context missing
  • Invalid date range, joining-date violation, zero calculated days, or overlap
  • Attendance dependency conflict/failure
  • Invalid type/profile or persistence failure

Safe diagnostic steps​

  1. Record the sanitized field categories and client validation state, not the reason text.
  2. Confirm whether submission reached the API and capture safe response/correlation evidence.
  3. Check current request list before retrying to avoid duplicates.

Resolution​

Correct source-backed input/context issues. If the result is ambiguous, stop retries and ask the Leave owner to confirm persisted state.

Safe resolution​

Use only the resolution above and approved operational processes. Do not modify databases, replay messages, bypass authorization, or repeat ambiguous state-changing actions.

Validation​

Confirm exactly one request with the expected non-sensitive date/status summary appears.

Evidence to collect​

Collect the safe UTC window, route/operation category, response/status category, deployed version, affected scope count, and a correlation identifier. Exclude credentials, tokens, personal Leave details, employee identifiers, payloads, configuration values, and private topology.

Escalation​

Leave owner; Attendance owner for conflict dependency; database/SRE for confirmed persistence failure.

Source References​

  • UI/salary-ui/apps/client-hrms-portal/src/ess/EssPages.tsx
  • UI/salary-ui/apps/client-hrms-portal/src/pages/hr/PayrollFeaturePages.tsx
  • microservices/src/leave-service/Application/LeaveWorkflows.cs

See Also​

Keywords​

  • Leave troubleshooting
  • Troubleshoot Leave Request Creation
  • Safe diagnostics

Revision Information​

  • Status: Draft
  • Last reviewed: 2026-07-15
  • Review cycle: Quarterly