Helpdesk Ticket Management UI

Queue workflow

Queue columns and filters

The table shows ticket/title, category, priority, assignee, due date/SLA indicator, status and actions. Search considers ticket number, title, description, category, priority, requester and assignee. Status, category and priority filters run in browser memory against the initially loaded list.

Due dates earlier than the browser clock are highlighted unless status text is exactly Resolved or Closed. This is presentation logic, not the server breach record.

Actions

Resolve, close and reopen use fixed notes generated by the portal. Assignment collects a user ID and email and also sends a fixed note. No confirmation dialog, transition matrix, reason editor for row actions, bulk action or optimistic concurrency behavior was found.

The category and priority display expects name fields, while the canonical list DTO exposes identifiers. Name display and filtering therefore depend on an unverified response enrichment.

Source References

• UI/salary-ui/apps/client-hrms-portal/src/pages/admin/OperationsAdminPages.tsx
• microservices/src/helpdesk-service/Api/HelpdeskEndpoints.cs

Related Articles

• UI and operations landing page
• Known limitations
• Source map

See Also

• Events documentation
• API documentation
• Technical documentation

Keywords

Helpdesk, employee service desk, ticket UI, operations, diagnostics.

Revision Information

Draft source-backed documentation reviewed on 2026-07-20; next quarterly review is 2026-10-20.