Helpdesk UI & Operations Reference
| Route | Component | Purpose |
|---|
/helpdesk | EssHelpdeskPage | Employee create/history |
/operations/helpdesk | HelpdeskAdminPage | Queue, actions, detail and raw reports |
/dashboard/operations | OperationsDashboardPage | Cross-module operations KPIs |
/operations/activity | ActivityAdminPage | Cross-module audit/timeline |
/operations/notifications | NotificationCenterAdminPage | Notification failures and audit |
/settings/integrations | IntegrationsAdminPage | Session feature list and selected service health |
| Action | UI location | Result |
|---|
| Search/filter | Queue | Client-side result filtering |
| Detail | Queue row | Opens inline panel |
| Assign | Detail panel | Assigns user/email and status |
| Internal comment | Detail panel | Creates an internal comment |
| Resolve/close/reopen | Queue row | Sends fixed portal note/reason |
| Attachment download | Detail panel | Downloads via Helpdesk and Document Service |
| Report retry | Admin/Operations dashboard | Reloads page or dashboard sources |
| Signal | Content |
|---|
| Basic health | Process-level registered health checks |
| Service info | Service identity, environment and current time |
| Health data | Tenant counts and foundation/seeded state |
| Logs | Structured JSON with correlation scope |
| Traces | Incoming ASP.NET and outgoing HTTP spans |
| Gateway diagnostics | Route source, correlation, duration and response status |
| Activity UI | Helpdesk audit and timeline records among multiple modules |
UI/salary-ui/apps/client-hrms-portal/src/App.tsxUI/salary-ui/apps/client-hrms-portal/src/pages/admin/OperationsAdminPages.tsxUI/salary-ui/apps/client-hrms-portal/src/dashboard/DashboardPages.tsxmicroservices/src/helpdesk-service/Program.csmicroservices/src/helpdesk-service/Api/HelpdeskEndpoints.cs
Helpdesk, employee service desk, ticket UI, operations, diagnostics.
Draft source-backed documentation reviewed on 2026-07-20; next quarterly review is 2026-10-20.