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Helpdesk UI & Operations Known Limitations

UI​

  • No separate detail route, comment history, assignment history, timeline, saved views, bulk actions or management screens for classifications and SLA policy.
  • The admin detail UI expects a flat row but canonical detail is nested.
  • Canonical list data does not supply category/priority names expected by several UI fields.

Permissions​

  • Portal checks are presentation-layer controls.
  • Employee direct-route access has no Helpdesk-specific route rule.
  • Helpdesk service endpoints have no declared authorization policy.
  • Super administrators are redirected and have no verified Helpdesk UI.

Self-service​

  • Creation names do not match required category/priority identifiers.
  • History and dashboard data are tenant-wide, not requester-only.
  • Query errors are not rendered by the Helpdesk employee component.
  • No employee detail, comments or attachments.

Attachments​

  • Admin UI supports list/download only.
  • List failure is indistinguishable from an empty list.
  • No UI upload or delete despite backend capabilities.
  • Download has no local error state.

Notifications​

  • No Helpdesk notification status appears on the ticket screen.
  • Automatic Helpdesk outbox relay is absent.
  • Notification investigation requires separate permissions and screens.

Monitoring​

  • Health check has no explicit database, broker or downstream dependency probes.
  • No metrics, alert rules, SLOs, trace viewer or log viewer.
  • Health-data has no dedicated UI consumer.

Operations​

  • No relay/outbox administration, repair workflow, dead-letter handling UI or operational runbook automation.
  • Gateway cutover state is startup configuration rather than Helpdesk page state.
  • Action failures generally have no page-local catch or recovery guidance.

Reporting​

  • Admin reports are raw JSON.
  • No Helpdesk charts, exports, scheduling or saved report filters.
  • General dashboard date controls are not propagated to inspected Helpdesk report requests.

Source References​

  • UI/salary-ui/apps/client-hrms-portal/src/pages/admin/OperationsAdminPages.tsx
  • UI/salary-ui/apps/client-hrms-portal/src/ess/EssPages.tsx
  • UI/salary-ui/apps/client-hrms-portal/src/utils/ProtectedRoute.tsx
  • microservices/src/helpdesk-service/Program.cs
  • microservices/src/helpdesk-service/Api/HelpdeskEndpoints.cs

See Also​

Keywords​

Helpdesk, employee service desk, ticket UI, operations, diagnostics.

Revision Information​

Draft source-backed documentation reviewed on 2026-07-20; next quarterly review is 2026-10-20.