Helpdesk Feature Flags

Verified controls

Control	Owner	Verified effect
Helpdesk module category	Platform feature catalog	Represents ticketing and SLA operations; not a core category
Helpdesk SLA feature	Platform feature catalog	Seeded as a Boolean Helpdesk child feature
Session feature/permission values	Portal session	Control sidebar visibility and the admin route rule
Gateway Helpdesk routing toggle	Gateway startup configuration	Selects compatibility Helpdesk traffic routing, defaulting away from the extracted service

The Portal's generic Integrations & Feature Flags screen displays the current session feature list read-only. It does not provide a Helpdesk-specific flag editor. The Helpdesk Admin and employee pages contain no component-local React feature-flag branch.

The employee navigation expects Helpdesk.ViewSelf; the administrator route/sidebar accept values such as Helpdesk.ViewAll and the Helpdesk or HR-operations module entitlements. The feature catalog's helpdesk.sla key was not found in Helpdesk page rendering logic, so its effective UI behavior Requires confirmation.

The Gateway routing toggle governs compatibility route selection, not the canonical Portal requests used by the dedicated Helpdesk pages.

Source References

• microservices/src/platform-service/Data/FeatureManagementSeeder.cs
• microservices/src/gateway-api/Program.cs
• UI/salary-ui/apps/client-hrms-portal/src/components/AppLayout.tsx
• UI/salary-ui/apps/client-hrms-portal/src/utils/ProtectedRoute.tsx
• UI/salary-ui/apps/client-hrms-portal/src/pages/admin/OperationsAdminPages.tsx

Related Articles

• UI and operations landing page
• Known limitations
• Source map

See Also

• Events documentation
• API documentation
• Technical documentation

Keywords

Helpdesk, employee service desk, ticket UI, operations, diagnostics.

Revision Information

Draft source-backed documentation reviewed on 2026-07-20; next quarterly review is 2026-10-20.