Helpdesk Administrator Experience
Tenant administrator
The HR-administrator role can satisfy the navigation audience and role mapping for the Operations Helpdesk page. The page exposes the same queue and ticket actions as the helpdesk-agent experience. It does not expose category creation, priority creation, SLA-policy management, automatic SLA checking, manual breach/escalation actions, attachment deletion, outbox inspection or Helpdesk-specific audit/timeline administration even though corresponding backend capabilities exist.
Operationally adjacent pages include the Operations dashboard, Notification Center, Audit & Activity and read-only Integrations & Feature Flags page. Their own route permissions apply separately.
Super administrator
The tenant portal's protected route detects super-administrator roles, clears the tenant-session client credentials and redirects to a separate portal. No Helpdesk ticket administration screen for the super-administrator portal was found.
Classification
Tenant administration is Partial. Platform-level Helpdesk administration is Not implemented in the inspected client portal.
Source References
UI/salary-ui/apps/client-hrms-portal/src/components/AppLayout.tsxUI/salary-ui/apps/client-hrms-portal/src/pages/admin/OperationsAdminPages.tsxUI/salary-ui/apps/client-hrms-portal/src/pages/SuperAdminPortalRedirect.tsxmicroservices/src/helpdesk-service/Api/HelpdeskEndpoints.cs
Related Articles
See Also
Keywords
Helpdesk, employee service desk, ticket UI, operations, diagnostics.
Revision Information
Draft source-backed documentation reviewed on 2026-07-20; next quarterly review is 2026-10-20.