Helpdesk Notification Integration

Audience

Developers, QA, support and architects.

Summary

Helpdesk creates shared HelpdeskTicketEvent envelopes in its transactional outbox. Notification Service recognizes ten event names, resolves recipients and has default in-app/email templates.

Reference Content

Requester, assignee and Helpdesk Administrator role audiences vary by event. Recipient deduplication uses recipient type and external reference. Email delivery depends on a resolvable address.

Requires confirmation

Running dispatcher topology, delivery guarantees, deployed templates/channels, retry policy and internal-comment audience behavior require confirmation.

Source References

• microservices/src/helpdesk-service/Infrastructure/Persistence.cs
• microservices/src/contracts/Events/HelpdeskLifecycleEvents.cs
• microservices/src/notification-service/Application/EventNotificationResolver.cs
• microservices/src/notification-service/Seed/DefaultTemplateSeeder.cs

Related Articles

• Technical overview
• Technical limitations
• Helpdesk business documentation

See Also

• Technical source map
• Architecture overview

Keywords

Helpdesk notification, integration event, transactional outbox, recipient resolver.

Revision Information

• Status: Draft
• Last reviewed: 2026-07-20
• Next review: 2026-10-20