Helpdesk Commands

Audience

Developers, QA and architects.

Summary

No standalone command classes, mediator or command bus were found. Write behavior is implemented as endpoint-local handlers and request records.

Reference Content

Verified writes include ticket creation, assignment, comment creation, generic/dedicated status changes, attachment upload/delete, manual SLA breach/escalation, SLA check, reference-data creation, SLA-policy creation and compatibility create/update/status operations.

Canonical handlers generally follow load/validate, mutate, add audit/timeline/event, then one SaveChanges call. The event outbox row shares the DbContext unit of work. Document upload occurs before the relational save, so a later save failure can leave an external orphan. Attachment deletion removes the local association only.

Requires confirmation

Command boundaries, idempotency keys, concurrency handling, compensation for external files and authorization per write require confirmation.

Source References

• microservices/src/helpdesk-service/Api/HelpdeskEndpoints.cs
• microservices/src/helpdesk-service/Infrastructure/Persistence.cs
• microservices/src/helpdesk-service/Domain/HelpdeskEntities.cs

Related Articles

• Technical overview
• Technical limitations
• Helpdesk business documentation

See Also

• Technical source map
• Architecture overview

Keywords

Helpdesk commands, write handlers, SaveChanges, outbox, idempotency.

Revision Information

• Status: Draft
• Last reviewed: 2026-07-20
• Next review: 2026-10-20