Helpdesk API Versioning

Audience

Developers, QA, support and architects.

Summary

No explicit Helpdesk API versioning package, versioned route segment, media-type version or version negotiation was found.

Reference Content

Canonical and compatibility prefixes identify contract families, not formal versions. Shared integration events carry a contract version field, but that does not version the HTTP API. Swagger generation is enabled without a verified multi-version document strategy.

Backward compatibility currently relies on separate legacy-shaped handlers and gateway ownership switching.

Requires confirmation

HTTP versioning strategy, deprecation policy, compatibility guarantees, OpenAPI document versioning and sunset communication require confirmation.

Source References

• microservices/src/helpdesk-service/Program.cs
• microservices/src/helpdesk-service/Api/HelpdeskEndpoints.cs
• microservices/src/gateway-api/Program.cs

Related Articles

• API overview
• Endpoint catalog
• API limitations

See Also

• Technical documentation
• API source map

Keywords

API versioning, compatibility, deprecation, OpenAPI.

Revision Information

• Status: Draft
• Last reviewed: 2026-07-20
• Next review: 2026-10-20