Helpdesk API Authorization
Audience
Developers, security, QA, support and architects.
Summary
No Helpdesk route group or individual service operation declares an authorization policy. Startup does not invoke authorization middleware.
Reference Content
Frontend navigation uses feature, permission, role-alias and audience values, and protected routes apply client-side checks. Those checks can hide or block presentation routes but cannot authorize the downstream API.
No verified service checks distinguish employee, agent, administrator, requester, assignee or internal-comment privileges. Diagnostic, reporting and outbox reads have no route authorization in the reviewed service.
Requires confirmation
Per-operation policies, employee/agent/admin roles, requester ownership checks, diagnostic access and enforcement location require confirmation.
Source References
microservices/src/helpdesk-service/Program.csmicroservices/src/helpdesk-service/Api/HelpdeskEndpoints.csUI/salary-ui/apps/client-hrms-portal/src/components/AppLayout.tsxUI/salary-ui/apps/client-hrms-portal/src/utils/ProtectedRoute.tsx
Related Articles
See Also
Keywords
API authorization, route policy, permission, role, access control.
Revision Information
- Status: Draft
- Last reviewed: 2026-07-20
- Next review: 2026-10-20