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Expense Troubleshooting

Summary​

Cannot access Expense; claims fail to load or mutate; a dependency, projection, notification, or event appears delayed.

Audience​

  • Employees, managers, HR administrators, support engineers, developers, QA engineers, DevOps engineers, and solution architects, as applicable to the symptom.

Cause​

Use the verified possibilities in Likely causes; do not infer an environment-specific cause without evidence.

Resolution​

Use Safe resolution, then complete Validation. Stop and escalate if the required action exceeds approved access.

Symptoms​

Cannot access Expense; claims fail to load or mutate; a dependency, projection, notification, or event appears delayed.

Scope​

Triage across portal, gateway, Expense Service, persistence, Workflow, Document, Payroll, Notification, and messaging.

Likely causes​

  • Incorrect route or navigation visibility
  • Missing tenant/claimant context
  • Expense or dependency unavailable
  • Lifecycle or workflow rule conflict
  • Gateway compatibility routing mismatch
  • Outbox publication or consumer delay

Safe diagnostic steps​

  • Identify the user-facing surface and action
  • Confirm authenticated tenant context category without collecting sensitive identity data
  • Check supported health, logs/traces, and API result category
  • Follow the scenario-specific page below
  • Separate local state, publication, consumption, and delivery evidence

Safe resolution​

Use only the supported UI/API retry when the operation is safe and idempotent; otherwise stop and escalate to the owning boundary.

Validation​

Re-run the original supported read/action once and confirm expected state through the owning service.

Evidence to collect​

Time window, surface, route category, result category, correlation evidence, claim status, dependency boundary, and non-sensitive logs.

Escalation​

Expense owner for state/API; frontend for portal; gateway owner for routing; dependency owner for Workflow/Document/Payroll/Notification; messaging owner for relay/broker.

Requires confirmation​

Any corrective action beyond the supported resolution, incident ownership, response objectives, and production evidence locations require confirmation.

Source References​

  • microservices/src/expense-service/Program.cs
  • microservices/src/expense-service/Api/ExpenseEndpoints.cs
  • UI/salary-ui/apps/client-hrms-portal/src/App.tsx

See Also​

Keywords​

  • Expense troubleshooting
  • Troubleshooting Overview

Revision Information​

  • Status: Draft
  • Last reviewed: 2026-07-16
  • Review cycle: Quarterly